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SGN Natural Gas

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Customer service

0800 975 7774

Mon - Fri 8am - 8pm
Sat 8am - 4pm

Smell gas?

0800 002 001

24hr/7days

Customer service

0800 975 7774

Mon - Fri 8am - 8pm
Sat 8am - 4pm

Smell gas?

0800 002 001

24hr/7days

Dig safely

0800 912 1722

Mon - Fri 8am - 4pm

Publications

Regulatory documents

Forecast Network Capacity Statement for Gas Year 2020-2021

GSOS Accuracy Scheme

District Development Plan

Notice of Rights

Charging statements

Conveyance Charging Statement 1st January 2019 to 31st December 2019

Conveyance Charging Statement 1st January 2020 to 31st December 2020

Postalised Exit Capacity Charges for the Gas to the West Area 2019

Postalised Exit Capacity Charges for the Gas to the West Area 2018

Network code documents

Guidance Note Applying for Gas Priority Customer Status

Gas Supplier Siteworks Request Procedures

New Domestic Connection Procedures

New I&C Connection Procedures

SMP Response Statement

SMP Confirmation Statement

NDM Meter Reading Procedures

Distribution Network Code Modification Rules

Distribution Network Code Credit Rules

Distribution Network Code Validation Rules

Distribution Network Code 2019

Complaints procedure documents

Complaints Handling Code of Practice

Complaints Handling Procedure

Project documents

Business plan for developing the Low Pressure gas network

Bringing gas to Strabane

Bringing gas to the west of Northern Ireland

Safety documents

Dig safely

Customer documents

Consumer Information Pack

Domestic connections Terms and conditions

Commercial connections Terms and conditions

Connection Policy

Domestic Incentive Policy

Distribution Marketing Code