Trained operators answer calls 24 hours a day, seven days a week. You will be asked for more information including:
• the address or location of the suspected gas escape or gas emergency?
• where the smell is most noticeable?
• how long the smell has been noticeable?
• whether any neighbours are affected?
• your name and phone number?
• any special circumstances or access information?
• is it a high population building?
These questions will allow the Northern Ireland Gas Emergency Service to ensure an engineer is sent to the right address and provide you with the right safety advice.
Even if the suspected leak is outdoors, you should still call the Northern Ireland Gas Emergency Service on 0800 002 001. All calls are free and it’s vital to report any suspected gas escape, even if it is outside.
What happens next?
Engineers aim to attend all uncontrolled escapes within one hour and all controlled escapes within two hours. In a controlled gas escape, the person reporting it has confirmed that the gas emergency control valve for the premises has been turned off and the smell of gas has gone. An uncontrolled gas escape covers all others.
What if the gas leak is indoors?
Once the property is made safe, the engineer will explain that any work on appliances (e.g. cookers, boilers or fires) has to be carried out by a Gas Safe™ registered engineer. You can find details of Gas Safe™ registered engineers at gassaferegister.co.uk or by calling 0800 408 5500. If you have hearing difficulties you can use our text phone service on 0800 408 0606 or email email@example.com.