Legal information

The SGN group of companies comprises:

SGN Natural Gas Limited reg. 0882 2715

Scotia Gas Networks Limited reg. 0495 8135
Southern Gas Networks plc reg. 0516 7021
SGN Commercial Services Limited reg. 0596 9465
SGN Connections Limited reg. 0561 8886
SGN Contracting Limited reg. 0537 2264

All of the above are registered in England and Wales.
Registered office: St Lawrence House, Station Approach, Horley, Surrey RH6 9HJ

Scotland Gas Networks plc registered in Scotland no. SC26 4065

Scotland Gas Networks registered office:
Axis House, 5 Lonehead Drive, Newbridge, Edinburgh EH28 8TG

Our legal information for the website users covers:

Terms and conditions of use of this website
Privacy statement
Accessibility statement

If you need additional information which is not provided here on this page, please email

Terms and conditions

By accessing and using the website, you agree that the following terms and conditions (hereinafter referred to as the ‘terms’) shall apply.

The content of this website has been prepared to provide general information about companies within the SGN group to those who access this website from England, Wales, Scotland and Northern Ireland. Information contained within this website is not intended to provide advice or offer to sell or deal in any securities and must not be relied upon in connection with any investment decision.

All rights, including, without limitation, copyright, contained within this website belongs to SGN Natural Gas. Neither the names, logos nor any other proprietary rights of any member within the SGN group may be used in any way without the prior written consent of the relevant member and nothing in this website constitutes a licence to use any rights in any way except as expressly provided in Clause 8 hereof.

We reserve the right to monitor and track your visits to this website.

SGN Natural Gas Limited reserves the right to change these terms and reserves the right to change any material, products or services and applicable terms to such products or services contained within this website at any time without notice. You are advised to review these terms on a regular basis as you will be deemed to have accepted changes if you continue to use the website after such changes have been made.

You agree that access to the website, use of any information contained within this website or access to hypertext links through this website is to be used at your own risk as no representations or warranties of any kind whether express or implied are made and are hereby excluded to the extent permissible by law. No member within the SGN group shall be liable for any loss or damage, howsoever arising out of or in connection with the use of the website, including without limitation, direct or indirect loss, consequential loss or damage or loss of profit, loss arising from use or loss of use, loss arising from any errors or omissions in the information contained in or referred to in this website and whether for breach of contract, in negligence, delict or tort.

You agree not to damage, interfere with or disrupt access to this website or do anything which may interrupt or impair its functionality. Make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, ‘Trojan horses’, ‘worms’ or any other harmful software. Obtain or attempt to obtain unauthorised access, through whatever means, to this website, other services or computer systems or areas of the SGN Group’s networks which are identified as restricted.
You shall be responsible for obtaining access to the internet in order to view this website and shall pay any service fees, telephone charges or other costs associated with such access.
From time to time, the SGN group may provide hypertext links from this website to third party sites both within and possibly outside the European Union. However, these sites are not in any way approved, checked, edited, vetted or recommended by the SGN group and you agree that the SGN group shall not be liable in any way for the content of such sites or for any dealings that you may have, or the consequences of such dealings, with such third party site operators. In particular you agree that any dealings you have with such third party site operators shall be on the terms (if any) of the third party operator.
While certain precautions have been taken to detect computer viruses and ensure security, the SGN group cannot guarantee that the website is virus-free and secure and the SGN group shall not be liable for any loss or damage which occurs as a result of any virus or breach of security. You shall protect your computer systems from exposure to viruses by the use of anti-virus software, firewalls and any other technical measures necessary. The SGN group gives no warranties as to the compatibility of the website with your computer systems, software and/or hardware.
You may download and print any part of the material on this website provided that you shall only be entitled to use such material for your own personal and domestic use. However, you need to be aware that such material may have changed and may not be applicable. You agree not for yourself or through or by way of assistance to any third party to distribute, decompile, reverse engineer, disassemble or otherwise deal in or with the website or materials therein or otherwise commercially exploit such material or content.

The SGN group reserves the right at any time to modify or discontinue, temporarily or permanently, any part of the website or your access to or use of the website with or without notice. The SGN group have no liability to you for any loss or damage whatsoever in respect of any action it takes pursuant to this paragraph.

Any reference to any product or service which has been or may be provided by the SGN group does not amount to a promise that such product or service will be available at any time. Changes to or improvements in such products or services may be made at any time without notice.

If any of these provisions should be determined unlawful, invalid or otherwise unenforceable by reason of law then, to the extent and within the jurisdiction which that provision is found to be unlawful, invalid or unenforceable, then that provision shall be deleted and shall not affect the validity and enforceability of the remaining provisions which shall continue to be binding and in force.

These specific terms and any dispute arising herein shall be governed by and construed in accordance with the laws of either England and Wales, Scotland or Northern Ireland depending on the country from which access is made and subject to the exclusive jurisdiction of the English or Scottish Courts whichever is applicable.

A failure or delay by the SGN group in enforcing compliance with any provision of these terms shall not be a waiver of that or any other provision of these terms. None of these terms shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any third party. You may not assign any of your rights or obligations under these terms.

In these terms, unless specified to the contrary, use of the singular is deemed to include the plural, use of any gender is deemed to include every gender and any reference to a person is deemed to include a corporation, a partnership and any other body or entity and (in each case) vice versa.

If you do not agree to abide by these terms you should not use this website in any way.

Privacy Notice

This Privacy Notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully; unless:

  • you are applying for a job, in which case please review our Privacy Policy for Candidates [LINK], or
  • if you work for us or on our behalf, please review our Privacy Policy for Employees and Contingent Workers [LINK].

It is important that you read this Privacy Notice together with any other Privacy Notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Notice supplements the other notices and is not intended to override them.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy notices. When you leave our website, we encourage you to read the Privacy Notice of every website you visit.

If you have any questions, then please contact us and we will do our very best to assist you. We can be contacted at or by writing to the Data Protection Team at the address below.

How we collect your personal data

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We, or third parties on our behalf, collect your personal information when you use our website, communicate with us by phone, letter, email, social media or in person, receive our services, or request to join schemes which you are eligible for.

What information do we receive from third parties?

We may also receive your personal information from the following third-party sources:

  • Other utilities companies– information relating to individuals on the Priority Services Register so that we can provide an appropriate service to you.
  • Councils, housing associations or other landlords – contact details so we can arrange works to be carried out.
  • Credit reference agencies – when we conduct due diligence on prospective suppliers.
  • Law enforcement agencies(such as the police) to identify and prevent fraud or crime.
  • SGN group companies– for internal administrative purposes such as ensuring consistent delivery of our services to customers.
  • Department for Work and Pensions,eg to check your eligibility for the Help to Heat Discount Scheme.
  • Members of the public eg when contacting the gas emergency helpline to report a suspected gas escape.
  • Data providers– including aggregated geo-demographic and lifestyle data to conduct statistical analysis. These customer insights help us to plan our marketing activities and conduct market research and business development.
  • Regulators, and the Courts within the terms of their data privacy obligations.


Information we may collect about you

We may collect the following personal information:

  • your name;
  • address
  • gender;
  • date of birth;
  • telephone numbers;
  • e-mail addresses;
  • details of a secondary contact (eg name and phone number);
  • energy usage (eg meter readings and units of gas used over a period of time);
  • details of state benefits that you receive;
  • financial information (eg bank account or credit card details);
  • permissions (eg if you have consented to be referred to your energy supplier’s Priority Services Register);
  • if you are a home owner or renter;
  • survey responses;
  • your Meter Point Reference Number (MPRN), that identifies your gas supply;
  • if you are applying to our Help to Heat Scheme, details about your income;
  • if you wish to attend one of our sponsored events, venue and dietary preferences, accessibility requirements and an emergency point of contact;
  • if you visit our website, we store your IP address, the browser software you use and your behaviour on our website (for example, the pages that you click on).  This information is collected through cookies. More information about how we use cookies can be found below;
  • if you engage with us through social media, we collect your name and store a link to your relevant social media profile, which we combine with details of your previous correspondence with us;
  • if we, or third-party suppliers, carry out a home visit, we may collect personal information about you or a member of your household from that visit, eg we may record information if you or a member of your household may benefit from Priority Services;
  • Other operational personal data created, obtained, or otherwise processed while carrying out our business activities, including but not limited to, photographs, CCTV footage, recordings of telephone conversations, logs of visitors, and logs of accidents, injuries and insurance claims.
  • Audio, video recordings, live stream footage and/or videography or other image(s), if your consent has been given, in connection with SGN’s business purposes, for advertising promotion and other commercial and business purposes;

We may also collect, store and use the following ’special categories‘ of more sensitive personal information:


  • Relating to your health if:
    • you are applying to our Help to Heat Scheme
    • to provide you with the necessary support when attending SGN sites and/or events taking place outside SGN sites, including operational incidents.


  • If we suspect that someone has committed fraud or stolen energy, eg by tampering with a meter or diverting the energy supply, we will record that information.

If you would like to know what information we hold about you, or change any of the details that you have provided us, you can ask us.  Please see the section below entitled ‘Your rights’.

If you fail to provide personal data 

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter with you (eg to provide you with a new gas connection) or meet our legal obligations (eg equal opportunities or health and safety requirements).

How we use your personal data 

We, or third parties on our behalf, collect, use and store the personal information collected about you to:

  • Effectively respond to and deal with your query if you contact us;
  • Respond to and deal with an emergency;
  • Supply you with goods and/or services you have requested;
  • Notify you of any work(s) SGN may be undertaking in your area;
  • Manage our assets which affect your property;
  • Facilitate your access to our on-site facilities;
  • Ensure the health and safety of you, our staff and contractors;
  • Obtain your views on SGN’s services, development projects or planning proposals;
  • Enable internal corporate reporting, business administration, adequate insurance coverage, the security of company facilities, research and development, and to identify and implement business efficiencies;
  • Provide training/learning services;
  • Monitor and/or record conversations with customers for staff training and/or audit purposes;
  • Investigate, respond to and/or process any complaints, claims for loss, damage and/or injury;
  • Prevent and/or detect crime;
  • Process information that is required or requested by regulatory bodies or law enforcement agencies;
  • Comply with any procedures, laws and regulations which apply to us – including where we reasonably consider it is in our (or others) legitimate interests to comply;
  • Establish, exercise or defend our legal rights – including where we reasonably consider it is in our (or others) legitimate interests;
  • Aggregate/process personal data for research, statistical and/or scientific purposes in accordance with SGN’s commitment to health, safety, environmental, commercial interests and/or security purposes;
  • Use information collected from your visit to our website for administrative purposes; for troubleshooting, data analysis, testing, research and statistical and survey purposes; to ensure content is presented in an effective manner; and to enable you to participate in interactive features;
  • Ensure you see relevant and interesting content on our website(s) using your electronic information (cookies) in line with our website terms and conditions;
  • Conduct, and contact you in relation to, market research eg through customer satisfaction surveys and questionnaires; and
  • Any other processing for which you have given your consent, for example, receiving marketing information via email or SMS.

How we use your sensitive personal data

We treat some of the information that we collect about you as being particularly sensitive, such as information about your health or details of criminal convictions.  We will use this information in the following ways:

  • With your consent, we’ll use the information we collect about your (or a member of your household’s) requirements for your welfare (eg due to age, health or disability) to:
  • respond appropriately during a major incident or emergency situation;
  • provide products and/or services to you in the most appropriate way eg if you require large print or braille communications;
  • manage staff and third-party contractors; and
  • provide you with the most appropriate customer experience where you attend an SGN event.
  • If we suspect that someone has committed fraud or stolen energy, eg by tampering with a meter or diverting the energy supply, we will use that information for the following purposes:
  • to ensure integrity of the network from a safety perspective;
  • to make decisions about whether to disconnect your supply;
  • to potentially charge you for energy used;
  • to provide information to your registered supplier regarding potential theft downstream of the emergency control valve;
  • liaise with gas suppliers and 3rd parties to aid the registration process; and
  • to detect and prevent fraud or crime.

Automated decision-making 

Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention.  You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.

Legal grounds on which we will use your personal data 

 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter or have entered with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. These include:
    • Run, grow and develop our business;
    • Detect and prevent fraud;
    • Enhance the security of our network and information systems;
    • Ensure that our own processes, procedures and systems are as efficient as possible;
    • Better understand how people interact with us;
    • Analyse and enhance the information that we collect;
    • Determine the effectiveness of our marketing campaigns; and
    • Enhance, modify, personalise or otherwise improve our services and communications for the benefit of our customers.
  • As a regulated entity, we are subject to various legal and regulatory obligations which require us to process your personal information.  For example, we are obliged to comply with our gas transporters licence, the Gas Act 1986, the conditions set out by Ofgem and Health and Safety legislation. Where we are required to do so, we will process your personal information to comply with all applicable laws, rules and regulations.
  • We will sometimes use your personal information based upon your consent.  We will always tell you where this is the case and ask you to agree before we process your information.  An example of using your personal information with your consent is where you would like us to refer you to be added to the Priority Services Register or to send you marketing material by SMS or e-mail.
  • On rare occasions, we may process sensitive information about alleged criminal offences to prevent or detect unlawful acts in the substantial public interest.

Please note that some of these grounds overlap and we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Change of purpose  

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact our Data Protection Team.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Who we share your personal information with

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Recipients of your personal data may include the following categories:

  • Employees, workers and parties contracted to act on behalf of SGN who need to know your personal information for the purposes set out above. For example:
    • Operational staff carrying out work at your address
    • IT staff performing system maintenance support
    • Legal advisors
    • Auditors
  • Your registered utility company.
  • Independent gas transporters, if you live in an area covered by a local gas transportation network.
  • Local authorities, courts and tribunals, regulatory bodies and/or law enforcement agencies for complying with applicable laws and regulations, or in response to legal processes.
  • Emergency Services, eg police, fire and ambulance
  • Individuals requesting environmental information, or those requesting details of personal information we hold about them, may in some circumstances, and in accordance with the law, have limited access to some of your personal information.
  • Other SGN Group entities as part of our regular reporting activities on company performance, in the context of a business reorganisation or group restructuring exercise, for system maintenance support and hosting of data.
  • Other third parties if we have your consent, for example: social services, charities, health-care and other support organisations.

How your data is kept secure

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

How your information is transferred outside the EEA

We utilise support services which involve the transfer of personal information we collect about you to the following countries outside the outside the European Economic Area*:

  • USA
  • India

There is not an adequacy decision by the European Commission in respect of those countries. This means that the countries to which we transfer your data are not deemed to provide an adequate level of protection for your personal information.

However, to ensure that your personal information does receive an adequate level of protection we have put in place the following appropriate measures to ensure that your personal information is treated by those third parties in a way that is consistent with and which respects the EU and UK laws on data protection, as appropriate:

  • standard contractual clauses adopted by the European Commission, and/or
  • self-certification with the EU-US Privacy Shield.

*The European Economic Area (EEA) currently comprises the Member states of the European Union plus Norway, Iceland and Liechtenstein.

How long we will use your information for

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Details of retention periods for different aspects of your personal information are available in our Data Retention Policy which can be obtained from our Data Protection Team.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Once you are no longer an employee, worker or contractor of the company we will retain and securely destroy your personal information in accordance with our Data Retention Policy or any applicable laws and regulations.

Your rights relating to your personal information

Under certain circumstances, you have the right to:

Request access to your personal information (subject access request). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing.

Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

 Request the transfer of your personal information to another party.

Right to withdraw consent in the limited circumstances where you may have provided your consent to process your personal information for a specific purpose. Once we have received your notification, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another lawful basis for doing so.

You can make a request to do any of the above, by contacting our Data Protection Team in writing. We have a form to complete for Subject Access Requests and you can find out more by reading our Data Subject Rights Procedure [LINK].

We may need to request specific information from you to confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is to ensure that personal information is not disclosed to someone who has no right to receive it.

You will not have to pay a fee. However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

Data Protection Officer and complaints

We have appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Notice. If you have any questions about this Privacy Notice or how we handle your personal information, please contact SGN’s Data Protection Team at or:

Data Protection Team

SGN Legal and Compliance

St Lawrence House

Station Road



If you need further clarification, are unsatisfied with our actions or wish to make an internal complaint, you may contact the DPO directly in the first instance at the above address.

If you are still unsatisfied, you can contact the Director of Legal and Compliance in writing at the above address.

If you remain dissatisfied with our actions, you have the right to lodge a complaint with the Supervisory Authority. The Information Commissioner’s Office (ICO) can be contacted at: –

Information Commissioner’s Office

Wycliffe House

Water Lane




Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)


Changes to this Privacy Notice  

We reserve the right to update this privacy notice at any time, and we will provide you with a new Privacy Notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

  • Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Uses made of the information

We use information held about you in the following ways:

  • Information you give to us. We will use this information:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;

to notify you about changes to our service

to ensure that content from our site is presented in the most effective manner for you and for your computer.

  • Information we collect about you. We will use this information:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;

to measure or understand the effectiveness of advertising we serve to you and others, and

to deliver relevant advertising to you;

to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

  • Information we receive from other sources

We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

  • Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

  • We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.

Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1).

We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience].

Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

  • We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If SGN Natural Gas Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Scotia Gas Networks Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area. It may also be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

Social media

Our social media accounts are for customers to interact with one another and provide us with feedback on our service.

However we monitor and review all of the comments posted against our accounts and reserve the right to remove anything inappropriate or offensive, and to report and block any members that do not comply with our social media policy or ‘house rules’. Customers’ content and comments posted on our social media channels do not reflect the opinions and values of SGN Natural Gas, nor those of its staff.

Reasons for removing posts include:

  • Abusive, harassing, attacking, threatening or stalking other members of the community.
  • Posting offensive, obscene or vulgar material or using language which is deemed inappropriate.
  • Communicating fraudulent and misleading information.
  • Advertising or promoting products and services, spamming and including irrelevant links in order to drive traffic to a particular website.

For your own privacy, please don’t publish personal information such as contact details on a public post. We will remove any posts containing personal information.

Please remember to keep posts on topic. If you are going to make a comment on an existing post, make sure it is related – don’t hijack another conversation. If you’d like to share something that does not relate to an existing post, create a new post.


We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines. This website endeavours to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0.

This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.

While we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime should you experience any difficulty in accessing the our website, please don’t hesitate to contact us.


  • What are cookies?

Most websites use cookies, including this one. A cookie is a small text file that a website sends to your computer or mobile device. When you visit a site again, the cookie is sent back to the website. This helps to make your online life easier because websites are able to remember choices you made and work more efficiently for you.

Cookies are plain text files. They can’t run programs behind your back or infect your computer with a virus. They can’t scan your computer for personal information.

  • How do we use cookies?

We use Webtrends to count the number of visitors to the site and tell us things like which pages are most popular, how long visitors spend on a page and the average number of pages viewed. This works through cookies, but they don’t tell us who you are or send us any personal information about you.

  • How to manage cookies

You can delete cookies stored on your computer or change your privacy settings at any time through your browser settings. you can do this in different ways, depending on which browser you are choosing to use.

  • What happens if you don’t allow websites to send cookies?

This website will still work and you will be able to get the information you need from it. It means we won’t be able to monitor how you use our site and help us make it as useful as possible.

In the future we may add features that rely on cookies and you would not be able to benefit from them. We will update the information on this page when this applies.

Other websites that use cookies to provide personalisation features will not work properly if you decline cookies.

You can find out more about cookies on the all about cookies website.