We hope you can find the information that you need throughout our website.  Below are some of the most commonly asked questions and answers we receive.


1. What towns will benefit from natural gas under the Gas to the West project?

The licence awarded by the Utility Regulator to Mutual Energy and SGN Natural Gas will enable the benefits of natural gas to be brought to the towns of Coalisland, Cookstown, Derrylin, Dungannon, Enniskillen, Magherafelt, Omagh and Strabane.  When the initial eight towns have been connected, we will then focus on extending the distribution network within each town and examining the economies of further extensions to smaller communities/settlements that lie close to suitable connection points.

2. When is gas due to be available to homes and businesses?

Strabane was the first town in the Gas to the West project to benefit from the availability of natural gas, going live in January 2017.  SGN Natural Gas are working towards the target date of 2019 to connect the remaining towns of  Coalisland, Cookstown, Derrylin, Dungannon, Enniskillen, Magherafelt and Omagh to natural gas.  For updates on gas availability to your home or business please call 0800 975 7774 or email info@sgnnaturalgas.co.uk.

3. How do I get a gas connection/supply?

In the lead up to natural gas being available in an area, SGN Natural Gas will advertise widely.  Check natural gas availability by calling 0800 975 7774 or email info@SGNNaturalGas.co.uk. You will simply need to provide your, name, address and a telephone number.  Once you have confirmed natural gas is available to your property you can request an appointment with an SGN Natural Gas advisor. Our specialist will visit your property to carry out a quick survey and determine the best location for your gas meter.

4. How much will a gas connection cost?

SGN Natural Gas will provide a quotation based on each individual property.  If you are interested in getting connected to natural gas please call 0800 975 7774 or email info@sgnnaturalgas.co.uk,  a customer representative will be happy to help you.  For further information please click on our Connections Policy approved by the Utility Regulator.

5. How much will it cost to convert from oil fired central heating to gas?

This will depend on a number of factors, including size and type of premises, type of boiler chosen etc.  SGN Natural Gas do not complete the installation inside your property, this should be discussed with your Gas Safe Registered local installer for a customised quotation.  The Gas Safe Register is the official register for gas engineers.  You can find details of Gas Safe™ registered engineers at gassaferegister.co.uk or by calling 0800 408 5500. If you have hearing difficulties you can use their text phone service on 0800 408 0606 or email enquiries@gassaferegister.co.uk.

6. Will it be possible to have a pay as you go meter?

Any household can apply to have a pay as you go meter installed, making it easier to budget by using pre-paid cards. With a constant supply of natural gas distributed directly to the property, it offers peace of mind to the household knowing they will not run out of fuel, and removes the worry of having to pay for fuel upfront.

7. What are the benefits of natural gas for homes and businesses?

Natural gas is the cleanest fossil fuel with the least environmental impact, a switch from oil can lower carbon emissions by more than 25 per cent according to the Energy Saving Trust*. With continuity of supply, the worry of running out and being left without heat is no longer an issue. Natural gas is versatile in its application, you can even replace your electric tumble dryer for a gas fired version that will deliver savings on the running cost. It is convenient and controllable and as well as all of the above, it also offers the opportunity to save you money versus your existing fuels. In many cases, access to natural gas can be a pre-requisite for other industrial investment.

8. How much disruption will the project cause?

Gas to the West is a major infrastructure project, and unfortunately some disruption is inevitable with a project of this scale. The project team and its contractors will be doing everything possible to minimise the impact the project will have on people’s daily lives during the construction phase, and will be working closely with Transport NI, other utility companies and other agencies to co-ordinate our works.
In line with best practice, we will ensure we give as much warning of future works as possible to any residents, businesses and road users. We will also post regular updates to our roadworks update page.

9. What will be the impact on the environment?

Care for the environment will be a prime concern throughout the Gas to the West project, we will work closely with environmental consultants and statutory bodies where applicable throughout the process, to minimise the impact of the project on the environment.  A full Environmental Impact Assessment will form an integral part of our planning application and will set out in detail how we plan to mitigate against any environmental impact across a range of areas including noise, flora and fauna, rivers, bogs etc.  This will be monitored by the Northern Ireland Environment Agency.

If you have any further queries, please contact Customer service by phoning 0800 975 7774 or email info@SGNNaturalGas.co.uk.


*According to Energy Saving Trust figures, natural gas in Northern Ireland households produces up to 25% lower carbon emissions than oil.