We hope that you can find the information that you need throughout our website.  Below are some of the most commonly asked questions and answers we receive.


1. What towns will benefit from natural gas under the Gas to the West project?

The licence awarded by the Utility Regulator to Mutual Energy and SGN Natural Gas will enable the benefits of natural gas to be brought to the towns of Coalisland, Cookstown, Derrylin, Dungannon, Enniskillen, Magherafelt, Omagh and Strabane.


2. Are there plans for other towns/villages to get gas at a later stage?

When the initial eight towns (see above) have been connected, we will then focus on extending the distribution network within each town and examining the economies of further extensions to smaller communities/settlements that lie close to suitable connection points.


3. When is gas due to be available to homes and businesses?

Natural Gas is now flowing in the Strabane area and households and businesses will be able to connect to the network from June 2017 onwards.  Following the successful planning application undertaken by our partner company in the Gas to the West project, Mutual Energy, work can commence on the transmission network extension with a proposal to deliver natural gas to the other key towns within our license area by 2019.  Within each of the towns, we are currently developing a more detailed design to include the phasing of the work required to bring gas to specific areas. For updates on when your individual business is expected to be connected, stay in touch with your SGN Natural Gas customer representative.


4. How do I get a gas connection/supply?

In the lead up to natural gas being available in an area, SGN Natural Gas will advertising widely and can be contacted to arrange a natural gas connection.  Should you require, SGN Natural Gas will also be able to provide details of potential natural gas supply companies relevant to your connection requirements.


5. How much will a gas connection cost?

SGN Natural Gas are currently working on a Connections Policy that will be published once approved by the Utility Regulator.  This will be available to view on our publications page.


6. How much will it cost to convert from oil fired central heating to gas?

This will depend on a number of factors, including size and type of premises, type of boiler chosen etc. This should be discussed with your local installer for a customised quotation.


7. Who can I contact to install gas appliances in my property?

Gas Safe Register is the official register for gas engineers.  You can find details of Gas Safe™ registered engineers at gassaferegister.co.uk or by calling 0800 408 5500. If you have hearing difficulties you can use their text phone service on 0800 408 0606 or email enquiries@gassaferegister.co.uk.


8. Will it be possible to have a pay as you go meter and will this mean gas costs more per unit?

This will be an issue to discuss with your chosen gas supplier, once gas is available in your area.


9. What are the benefits of natural gas for homes and businesses?

Natural gas is the cleanest fossil fuel with the least environmental impact – a switch from oil can lower carbon emissions by more than 25 per cent according to the Energy Saving Trust*. With continuity of supply, the worry of running out and being left without heat is no longer an issue. Natural gas is versatile in its application, you can even replace your electric tumble dryer for a gas fired version that will deliver savings on the running cost. It is convenient and controllable and as well as all of the above, it also offers the opportunity to save you money versus your existing fuels. In many cases, access to natural gas can be a pre-requisite for other industrial investment.


10. How much disruption will the project cause?

Gas to the West is a major infrastructure project and, unfortunately, some disruption is inevitable with a project of this scale. The project team and its contractors will be doing everything possible to minimise the impact the project will have on people’s daily lives during the construction phase, and will be working closely with Transport NI, other utility companies and other agencies to co-ordinate our works.
In line with best practice, we will ensure we give as much warning of future works as possible to any residents, businesses and road users. We will also post regular updates to our roadworks update page.


11. What will be the impact on the environment?

Care for the environment will be a prime concern throughout the Gas to the West project – we will work closely with environmental consultants and statutory bodies where applicable throughout the process, to minimise the impact of the project on the environment.  A full Environmental Impact Assessment will form an integral part of our planning application and will set out in detail how we plan to mitigate against any environmental impact across a range of areas including noise, flora and fauna, rivers, bogs etc.  This will be monitored by the Northern Ireland Environment Agency.


12.  Reporting civil issues

Should you come across our roadworks in Strabane and there appears to be a problem e.g. traffic lights are not working, barriers have fallen down, please contact McNicholas careline available 24 hours a day on 0845 2000 214 (calls will be charged at the local rate) or email careline@mcnicholas.co.uk to report an incident.


If you have any further queries, please contact Customer service by phoning 0800 975 7774 or email info@SGNNaturalGas.co.uk.



*According to Energy Saving Trust figures, natural gas in Northern Ireland households produces up to 25% lower carbon emissions than oil.